Your booking is made subject to the following terms and conditions:
These terms and conditions shall form the basis of your contract with Lothian Motorcoaches. Please read these terms and conditions carefully and contact us if you have any queries.
Within these conditions, ‘you’ and ‘your’ means all persons named on the booking. By making a booking, the ‘lead passenger’ specified in the booking will be deemed to have accepted these conditions on behalf of all passengers named within the booking.
Admission fees or guided tours are not included in the tour price.
Changes by Us
While the Company shall do everything reasonably possible to provide your tour itinerary as planned, the Company reserves the right to alter itineraries or transport.
In the unlikely event, however, that we are required to alter part of your tour, we will notify you of this as quickly as possible in order to enable you to decide how you wish to proceed. In such event you will be entitled:-
- a) to take an alternative tour, if we are able to offer that, or
- b) to cancel your booking and obtain a full refund of all monies paid by you.
Please be aware that the nature of travel involves risks and unpredictable weather and road conditions and we cannot, therefore, guarantee any departure or arrival times at any particular points of a tour itinerary.
Changes by You
If you wish to change any part of your confirmed booking, you should inform us in writing as soon as possible. This should be done by the lead passenger named on the booking. Whilst we will do our best to assist you, we cannot guarantee that we will be able to meet your request.
If, once your booking is confirmed, you are unable to travel for any reason then your booking can be transferred to someone else (introduced by you, and who satisfies all of the conditions applicable to the booking) provided that:-
- we are notified of this in writing at least 24 hours prior to departure;
- the transferee agrees to these conditions and all other terms of the contract between us.
Cancellation by Us
We will only cancel tours due to unavoidable and extraordinary circumstances which are outwith our control or which might jeopardise your safety. If we cancel your tour then we will notify you as soon as possible and we will provide a full refund.
Cancellation by You
If you wish to cancel your booking after our booking confirmation has been issued, you should inform us as soon as possible – the effective date of cancellation will be the date upon which we receive such written notification. In the event of cancellation by you, cancellation charges may be payable, as set out below.
- a) cancellation less than 48 hours before the tour departure: 100% of the tour price;
- b) in the event of a ‘no show’ you will be charged 100% of the tour price.
You are responsible for ensuring that you are at the correct departure point at the correct time. We cannot accept any responsibility for your failure to do so, nor any costs or expenses incurred as a result of you failing to do so (which will be treated as a cancellation by you). No monies will be refunded for any missed departures or unused services.
Refusal of Travel
The Company reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers. The Company also reserves the right to refuse travel to any person who is experiencing medical symptoms likely to cause ill health to others. It is therefore vital that you ensure that you are fit to travel on the departure date.
In either of the cases mentioned above, full cancellation charges shall be applied by the Company and the Company shall have no further liability to that passenger or to any person travelling with them.
Our Liability and Actions of Suppliers
Many of the aspects of your holiday experience (of which your tour may form part) are provided by independent suppliers, who provide such products and services on the basis of their own terms and conditions.
We regret that we do not carry children under the age of 5 on our tours. Passengers aged 5-15 years old need to be accompanied by an adult.
Smoking (including e-cigarettes) is not permitted on coaches but there are frequent stops en route for those passengers who wish to smoke.